Deliver Exceptional Customer service Let your business suffice
We help businesses succeed with a customer-centric approach by harnessing the power of Salesforce Service Cloud.
Boost ROI and streamline sales processes with Salesforce Service Cloud.
Deliver meaningful customer experiences
We help businesses to provide meaningful customer experiences to sustain in the all-digital world. As you know, Customer Service can really make or break a brand.
Boost customer loyalty
You can unlock the fastest route to smarter service and can boost your brand loyalty, supercharge operational efficiency, and build end-to-end engagement.
Build better relationships
We provide excellent strategic guidance to transform your customer relationships and deliver a personalized experience from anywhere.
Our strategic approach for Successful Service Cloud Implementation
Evaluate
Assess customers’ journey and their requirements. Understand their pain points and ask questions about current implementations.
Align strategies with business goals
Understanding your business goals, we offer customization or implementation solutions that fit right for your business.
Implement
We leverage the Service Cloud Platform to streamline your service operations and offer customizations to meet your specific business ambitions.
Integrate and migrate
We provide integration with other systems to enable sharing of data in real-time for enhanced personalized customer experiences.
Iterate
We ensure testing and more testing in Sandbox for the successful execution in Production.
How we help you leverage Service Cloud for your business needs
Case management
With this feature, you can resolve cases faster by automatically assigning cases to the best-qualified agent using Einstein intelligence. You can automate your email sending processes and get updates and alerts on your customer activity in one place
Omni Channel Routing
Omni Channel presence and Omni Channel Routing helps businesses route work intelligently based on priorities. Work directly pops on Service Cloud Console and is pushed to the right employees in real-time.
Knowledge Base Setup
Our Salesforce experts lend their expertise in Knowledge Base Setup up for customers. Embedded directly into the Service Console, the knowledge Base enables agents to help customers with articles, FAQs to get the right answers with ease.
Self-Service Community Portals
The Salesforce Service Platform allows the creation of portal and self-service communities for providing effortless personalized services, With our community portal building services, customers can access your knowledge base and find answers by themselves.
Explore Customer 360 Solutions with us
Delivering Success in Canada
Don’t just trust our words! See what our clients across multiple industries have got to say about us!
Hear From
Our Happy Clients
I am really impressed with the developers at HIC, they have good technical knowledge, excellent communication skills and are understanding. The results these guys gave me were impressive.
Team HIC helped my insurance company with their befitting Salesforce solutions. They will go and quickly come up with workable solutions. They were able to understand our challenges and were communicative. The Salesforce developers at HIC have really creative ideas. It has been very helpful to have HIC for our Salesforce needs. I would get back to them for more related projects.
HIC Global Solutions has been fantastic to work with. They are knowledgeable, professional, creative and excited about what they do. They have found solutions to our technical needs for our fashion boutique. They have exceeded my minimum expectations with their high-quality solutions. I’m very pleased with the final result that is emerging.
HIC team was very good and responsive. Absolutely recommend HIC and will use the service again.
