For businesses looking to transform their customer service, Salesforce CTI integration can be significantly beneficial. With this solution, you can improve your agents’ efficiency to deliver impactful service experiences to customers. CTI, in itself, is a remarkable innovation in customer service, and its integration with Salesforce further enhances the experience with quick access to customer […]
Salesforce has recently released a new type of user license, the Salesforce Integration User license, designed particularly for system-to-system integrations. This license only provides API access, meaning that users assigned this license type cannot access the instance’s functionality or data through the user interface. Permission sets based on Salesforce Integration APIs should be used alongside […]
Salesforce to Quickbooks Integration is crucial for many businesses. This gives full visibility into how the business is performing and what improvements can be made. Using CRM and accounting software, customer information and invoicing are shared between the two departments. With Salesforce to QuickBooks integration, you can reduce duplicate data entry, increase productivity, and gain […]
